We look forward to hearing from you. To help us get back to you quickly, please ensure you include as much detail as possible.
Our trading hours are Monday to Friday 9.00am – 5.00pm.
Before getting in touch, please read the below frequently asked questions or visit our New Customer page.
Why do your invoices say Harper Entertainment Distributions Services?
Hardie Grant Gift is distributed by Harper Entertainment Distribution Services (HEDS). All deliveries and invoices will come from HEDS.
How and who do I pay?
Harper Entertainment Distribution Services (HEDS). All payment details are on each invoice.
What is the order fee and does it apply to each invoice?
Our order fee is $15.50 including GST per order and covers the cost of postage & handling. We do NOT charge freight on top of this. This fee will apply once per ORDER (not to each invoice).
Who do I ask about NEW orders, damages, missing stock, account or online login issues?
Please contact your sales representative.
Who do I ask about EXISITING order and invoice queries?
Harper Entertainment Distribution Services (HEDS)
Ph: 1300 551 721
Who is my sales representative?
If you have an active account, please check for the sales representative in your area. If you are still unsure who to reach out to, please email firstname.lastname@example.org
Are the prices I'm seeing the RRP?
Yes, the prices displayed on our website are at RRP (Australian recommended retail price). You will be invoiced (by HEDS & at online checkout) at the wholesale price (the RRP minus your discount). If you are unsure about your discount, please contact your sales representative.
Do you have a minimum order value?
We have a minimum OPENING order value of $500 at RRP. Ongoing, the minimum order value is $220 net.
How do I open a Hardie Grant Gift account & start ordering?
Please visit our New Customer information page.
How do I change my phone number, delivery address, email address or other details?
Please contact your sales representative to ensure your details are updated online and with our distribution partner HEDS.
I want to know what titles are available to order now?
On each book's page you will find their availabilty (in stock, low stock, not yet published, available to backorder, unavailable). If you would like more information about what we currently have available to order, please contact your sales representative.
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